COVID-19 Frequently Asked Questions
Though our stores are closed, we are still conducting business! We appreciate all the kind words and support we’ve received – it’s clear you, our valued customers, still need us. We have received many questions about how we are operating during these challenging times. Below is a list of your frequently asked questions and clarification on how we are here to help you.
When will your stores reopen?
Though we initially hoped to reopen April 1st, most of our stores are now under executive orders that require people to shelter in place, or limit public gatherings of 10 or more people. We are closely monitoring Virginia and North Carolina guidelines and hope to open as soon as it is recommended and safe to do so.
Follow us on Facebook and Instagram (@finksjewelers) for the latest information on our store openings. We will also continue to provide updates via email and on our website at Finks.com.
Can I still make a purchase while your stores are closed?
Absolutely! We are open 24/7 online at Finks.com and we appreciate your support! As always, shipping and returns are free. However, to protect our staff, we are working with a limited team to process orders. Please allow 7 – 10 days for fulfillment before the item is shipped.
In addition, our Sales Professionals are here to assist with any product inquiries or repair service questions.
Am I able to pick up my completed order or repair while stores are closed?
Though our stores are closed, we have the ability to ship your completed repair, or take payment for a completed repair online. To learn if your repair job is ready for shipment or payment, please email us at firstname.lastname@example.org. Or contact your local Fink’s Jewelers location via text message on our website.
I recently placed a special order. When will it be ready?
That depends. At this time, many of our vendor partners are in highly affected areas – like New York and Italy. However, there are some cases where we may be able to retrieve your special order and have it shipped to you. For an update on the progress of your special order, please email us at email@example.com. Or contact your local Fink’s Jewelers location via text message on our website.
I have a Fink’s First Birthday and/or Anniversary Reward this month; can I use it online?
Yes! In your birthday or anniversary reward email, there is a promotion code that you can redeem online to receive your $100 off a purchase of $500 or more. If you do not have your rewards email, please contact your local Sales Professional, or email us at firstname.lastname@example.org.
My 6-month diamond inspection is due. Will my Lifetime Diamond Guarantee be compromised?
No, we are happy to inspect your ring as soon as we reopen for business. Your lifetime diamond Guarantee will not be affected during this time.
How can I reach you?
Our stores are closed, but we are still here to assist! Here is the best way to reach us during this time:
- Your trusted Sales Professional is available Monday – Friday, 9am – 5pm. You may contact them directly via their finks.com email address. If you do not know how to reach them, please email email@example.com and we will provide their email.
- Contact your local Fink’s Jewelers location or our eCommerce Customer Service via webchat on Finks.com.
- Our customer service team is available Monday – Friday, 9am – 5pm at firstname.lastname@example.org.
We appreciate your support and patience as we work through this together.
The Fink’s Family