Testimonials

  • What a great group of employees you have

    I just wanted to write a quick note letting you know what a great group of employees you have at the Lynchburg store. I have been a customer of Fink's for about 25 years and have always felt like I was the most important person in the store each and every time I visited.

  • This was my first interaction with Fink’s Jewelers

    Thank you for your continuous personal attention - this was my first interaction with Fink's Jewelers and you have me sold.

  • I want to thank Lauren Hanley

    I want to thank Lauren Hanley at Triangle Town Center for her kindness and consideration in helping to locate a piece of merchandise that I had been seeking for some time. She is so professional, and yet so neighborly and accommodating that I know that I never need to look for another jewelry store again - I’ve discovered a store where honesty, service, pride in product, and customer satisfaction and appreciation are still the hallmark of your business.

  • Your customer service model should be used as a benchmark

    I wanted to commend both Tina and Ann at your Short Pump location. When the wedding band I ordered did not arrive on the expected day, they went above and beyond. Your customer service model should be used as a benchmark for others in the service industry.

  • Rob and Dianne provided me with excellent service

    Rob and Dianne at your Barracks Road store in Charlottesville provided me with excellent and caring service. I will always remember this service and will refer everyone I know to Fink’s as a place to get both professional advice and personal attention.

  • Rhonda provided us with the BEST customer service

    When my girlfriend and I visited Chesterfield Towne Center Rhonda provided us with the BEST customer service we have ever received when visiting any jewelry store. She gave us so much insight to a lot of the things we never understood when it came to a diamond. She asks relevant questions and she's not impatient.

  • Wanda was very patient

    Wanda was very patient when we came to Valley View. When I found what I wanted but didn't like the width of the band, she suggested a small change that helped so much. Thank you for making a special occasion even more special.

  • What could have been

    What could have been an extremely difficult and nerve racking decision was made incredibly easy by the expertise and personal attention.

  • I have received outstanding service

    I have received outstanding service from Mea at MacArthur Center in Norfolk. She was consistent in maintaining both a professional demeanor and genuine courtesy. She demonstrated a remarkable level of diplomacy, patience and attention to the task at hand.

  • Willing to go the extra mile

    Claire Brown at Triangle Town Center in Raleigh was willing to go the extra mile to make a customer happy! One rarely sees this extent of interest, concern, and customer focus in our day and time.

  • My first quality watch from Fink’s

    I bought my first quality watch from Fink's in 1971 in Roanoke. The customer concern and desire to please I observed at Fink's forty years ago is still alive at Fink's today.

  • Just wanted to let you know that my wife loved

    Just wanted to let you know that my wife loved the snow globe necklace and earrings, they were perfect. It sure is nice to know that some people still believe in customer service.

  • I recently had the pleasure of buying an engagement ring

    I recently had the pleasure of buying an engagement ring at your Barracks Road location. The staff was incredibly kind and made the process enjoyable, they took the time to educate me, never pushed me toward spending more money than I could afford, and worked on pricing so that I could get a ring I was truly excited about.

  • I wanted to write and let you know

    I wanted to write and let you know of a very pleasant experience we had in your Fink’s store in the Valley View Mall in Roanoke. We had gone to every other jewelry store in the mall and no one compared to Astra in her knowledge of the diamonds.

  • You have quite a top-notch staff here in Charlottesville

    You have quite a top-notch staff here in Charlottesville and they deserve recognition and accolades for what they did for our Seniors on the UVA women's lacrosse team. I want to insure you know how grateful we all are for your willingness to help and for going above and beyond.

  • The staff at the Triangle Town Center

    The staff at the Triangle Town Center in Raleigh is extraordinary. The entire staff knows their customers on a first name basis and always greet us with a smile. The service we have received goes above and beyond the norm, including entertaining a 3 year old for us while we shop and make decisions. They have earned our business and loyalty for years to come.

  • I just wanted to send a note

    I just wanted to send a note, thanking you for the wonderful shopping experience that I had at your store. Every single salesperson was always very helpful and extremely nice. It always appeared that they used a low-pressure sales tactic and made the experience very personal.