Customer Service

For product questions or inquiries, please contact our Personal Shopper. Please note that all prices and inventory published on our website are subject to change.

To contact the Fink's Jewelers location regarding special orders, repairs or customer concerns, please refer to our Locations page.

If you wish to contact our corporate headquarters, please contact
finks@finks.com
Fink's Jewelers Corporate Headquarters
3545 Electric Road
Roanoke, Virginia 24018
(888) 699-7464 toll free
(540) 345-7226 fax

Synchrony Financial Payments
We are unable to process payments towards your Synchrony Financial credit account in our stores.

Merchandise returns
Fink's Jewelers reserves the highest standards for the jewelry we sell to our customers. Our return guidelines are in place to ensure that our merchandise retains its exceptional quality.

Returns via FedEx
15 days from date of delivery with authorization, original packaging, and web packing slip. Subject to quality control inspection. If you are unsatisfied with your purchase for any reason, please do not attempt to ship items back to us without contacting our eCommerce department to obtain a Merchandise Return Authorization code.

1. Contact our eCommerce department to obtain a Merchandise Return Authorization code. Email ecommerce@finks.com to schedule a call from our Customer Service Representatives who will verify your order and help you prepare the item for return.
2. Securely repack your item in the original packaging, including any promotional boxes or bags, certificates, and appraisals included with the item. The item and its original packaging must be shipped in a brown box to ensure safe return.
3. Include the original sales or gift receipt and the web packing slip with Merchandise Return Authorization code.
4. Attach the shipping label from your web packing slip to the outside front of the box.
5. You will be notified via email when we receive the item and inspect it. Your refund will be credited to your original payment method.

In-store Returns
30 days from date of delivery with authorization, original packaging, and receipt. Subject to quality control inspection.

1. Securely repack your item in the original packaging, including any promotional boxes or bags, certificates, and appraisals included with the item.
2. Bring the item with the original sales or gift receipt into any of our store locations.
3. Our staff will inspect your return and issue a gift card for the amount of the return.